Returns & Exchanges

At New Zealand Souvenirs & Gifts, we want you to be completely satisfied with your purchase of our local treasures. If you are not happy with your order, you can return or exchange any unused items in their original packaging within 30 days of delivery.

1

Contact Our Team

Email our customer support team with your order number and the reason for your return to receive an authorization code.

2

Secure Your Package

Carefully pack the items in their original packaging, ensuring that fragile souvenirs are well-protected to prevent damage during transit.

3

Ship the Item

Affix the provided return label or address the package to our Auckland warehouse using a trackable shipping service.

4

Receive Your Refund

Once we receive and inspect your returned items, we will process your refund or dispatch your exchange within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing