Frequently Asked Questions

Everything you need to know about bringing a piece of Aotearoa home.

Do you ship your souvenirs internationally?

Yes, we ship our authentic New Zealand gifts worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.

Are your Manuka honey and food products export-certified?

Absolutely. All our food items, including our premium Manuka honey, meet strict New Zealand export standards and include the necessary certification for international customs.

How can I be sure the Greenstone (Pounamu) is authentic?

All our Pounamu carvings come with a certificate of authenticity, guaranteeing they are genuine New Zealand Greenstone, ethically sourced and carved by local artisans.

What is your return policy for fragile items?

We take great care in packaging, but if an item arrives damaged, please contact us within 48 hours with a photo of the packaging and product for a full replacement or refund.

Are the Merino and Possum wool products sustainably sourced?

Yes, we partner exclusively with local suppliers who adhere to ethical farming practices and sustainable production methods right here in New Zealand.

Can I include a personalized gift message with my order?

Certainly! You can add a custom message during the checkout process, and we will include a handwritten card with your gift at no extra charge.